Shipping policy

Shipping Policy

Thank you for shopping with UTONPET. We are committed to providing reliable international shipping to our customers.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will normally be processed on the next business day.

Processing may take slightly longer during holidays, promotional periods, or periods of unusually high order volume.

SHIPPING DESTINATIONS

UTONPET primarily serves customers in the United States and Europe and may also ship to other supported countries and regions.

Available shipping options and applicable shipping charges will be displayed at checkout based on your delivery address.

ESTIMATED DELIVERY TIME

Estimated international delivery time is generally:

10–15 business days

This estimated delivery time does not include order processing time.

Delivery times may vary depending on destination, customs clearance, local carrier operations, public holidays, severe weather, or other circumstances outside our reasonable control.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

SHIPPING COSTS

Applicable shipping charges will be displayed at checkout before payment.

Free shipping may be available for selected destinations, products, order values, or promotional periods.

ORDER TRACKING

Once your order has shipped and tracking information is available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time after shipment for the carrier's tracking information to update.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region.

Where these charges are not collected at checkout, they may be payable by the recipient, subject to applicable laws and regulations.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information.

If you notice an error after placing your order, please contact us as soon as possible at admin@utonpet.com.

Once an order has shipped, we cannot guarantee that the delivery address can be changed.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

DELAYED OR LOST PACKAGES

International shipments may occasionally experience delays due to customs inspections, carrier disruptions, weather conditions, public holidays, or other circumstances outside our reasonable control.

If your tracking information has not updated for an extended period or you believe your package may be lost, please contact us.

We will assist you in investigating the shipment with the carrier and provide an appropriate solution where applicable.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• Clear photos of the damaged product
• Photos of the outer packaging

We will review the situation and provide an appropriate solution.

CONTACT US

UTONPET
Email: admin@utonpet.com
Website: utonpet.com

Last updated: September 2026