Terms of service

Terms of Service

OVERVIEW

This website is operated by UTONPET. Throughout the site, the terms “we”, “us” and “our” refer to UTONPET.

By visiting our website or purchasing products from us, you agree to these Terms of Service and the policies referenced on this website.

1. ONLINE STORE TERMS

By using this website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

2. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, sizing information, images, prices, and other information displayed on our website are accurate.

Actual product colors or appearance may vary slightly due to screen settings, lighting, manufacturing tolerances, or product updates.

Customers should carefully review product descriptions, measurements, and size guides before purchasing.

3. PET SAFETY AND PRODUCT USE

UTONPET products are designed to support pets in everyday home care, cleaning, outdoor activities, mobility, and recovery.

Products such as mobility supports, recovery braces, recovery suits, lift-assist products, and similar supportive products are not substitutes for professional veterinary diagnosis, treatment, or medical advice.

Always use products according to the provided instructions and supervise your pet when appropriate.

If your pet experiences discomfort, irritation, or an unexpected reaction, discontinue use.

For pets with injuries, existing medical conditions, or post-surgery recovery needs, consult a qualified veterinarian when appropriate.

4. ORDERS

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors, product availability issues, or incorrect product information.

If we cancel an order after payment has been received, the applicable payment will be refunded.

5. PRICES AND PAYMENT

Product prices may vary depending on market, currency, applicable taxes, promotions, and other factors.

Available payment methods will be displayed during checkout.

We reserve the right to change prices at any time. Such changes will not normally affect orders already confirmed, except where permitted by applicable law.

6. SHIPPING AND DELIVERY

Orders are generally processed within 1–3 business days.

International delivery typically takes approximately 10–15 business days after shipment.

Delivery times are estimates and may be affected by customs clearance, carrier delays, public holidays, severe weather, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for full details.

7. RETURNS AND REFUNDS

Eligible purchases may be returned within 30 days of receipt in accordance with our Return & Refund Policy.

Nothing in our return policy limits mandatory consumer rights available under applicable law.

8. INTELLECTUAL PROPERTY

Unless otherwise stated, the UTONPET name, logo, website content, product images, photographs, graphics, text, designs, and other materials are owned by or licensed to UTONPET.

Unauthorized reproduction, modification, distribution, publication, or commercial use is prohibited except where permitted by law or with our prior written authorization.

9. THIRD-PARTY SERVICES

Our website may use third-party payment providers, shipping carriers, applications, analytics services, and other services.

Third-party services may be subject to their own terms and privacy policies.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, UTONPET will not be liable for indirect, incidental, special, or consequential losses arising from misuse of our website or products.

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.

11. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will be published on this website together with its effective or last-updated date.

12. APPLICABLE LAW AND CONSUMER RIGHTS

These Terms are subject to applicable laws and regulations.

Nothing in these Terms is intended to deprive consumers of mandatory protections available under the laws applicable to them.

13. CONTACT INFORMATION

UTONPET
Email: admin@utonpet.com
Website: utonpet.com

Last updated: September 2026